Terms of service

Updated 11 November 2026 · Version 2026-11-11-v4

1. What OneUp provides

OneUp sells promotional listings for startups, projects and personal profiles. A successful payment buys one listing on the leaderboard for 12 months from payment confirmation, subject to these terms. We may keep it visible afterwards at no extra charge. There is no subscription or automatic renewal. Homepage placement lasts only while your listing ranks first.

“Bid” describes the amount you choose to pay for advertising placement. This is not a lottery, prize draw, investment, donation or opportunity to win money. Payments are not held on your behalf or paid to other bidders. A paid listing is an advertisement, not our endorsement or verification of its owner, claims or links.

2. Who may submit

You must be at least 18, able to enter a contract and authorised to promote your content and any business you represent. Your agreement is with the operator identified above. Please check your introduction, links and amount before paying. Contact support to correct a published listing.

3. Price, ranking and payment

The first listing starts at US$1. Each new checkout must be at least US$5 above the current highest publicly ranked paid amount, rounded up to a whole dollar, with a maximum of US$1,000. You may choose a higher whole-dollar bid. New bidding pauses when that minimum would exceed US$1,000. This is the total charged by OneUp, inclusive of any taxes we are required to collect. Your bank may apply its own currency conversion or fees. Stripe handles card payment. We publish only after payment is confirmed; failed or cancelled payments do not activate a listing.

Listings rank by confirmed payment less refunds, highest first. Ties use the earlier checkout creation time, then the listing identifier. Each checkout creates a separate listing; payments are not combined. The rank shown before checkout is only an estimate. Someone else may pay while you check out, so a higher bid does not reserve first place. Partially refunded listings rank by their remaining paid amount. Fully refunded listings leave the ranking. Disputed payments may be suspended while reviewed.

We do not promise a minimum time in first place, visitor numbers, human-only traffic, clicks, followers, revenue, leads or search ranking. Audience and click counts are estimates and may include testing, automation or repeat visits. No money is owed to you simply because someone outbids you; the refund policy and mandatory rights still apply.

4. Publication and cancellations

Sales are final except where required by law. We do not offer discretionary refunds for changing your mind, being outbid, a lower rank, or disappointing traffic, clicks or sales. At checkout you expressly request immediate publication. Mandatory consumer cancellation rights and remedies remain available; starting publication does not itself waive them. See the refund policy for applicable cancellation rights, proportionate service charges and the process for raising a service problem.

We aim to provide the service with reasonable care and skill. Maintenance, security incidents or provider outages can interrupt availability. Contact support if a paid listing does not appear or we fail to provide the purchased service. We will investigate and provide any correction, repeat performance, price reduction or refund required by applicable law. The no-discretionary-refund policy does not limit those remedies or the terms already agreed for an earlier purchase.

5. Content standards and your rights

You remain responsible for the accuracy, legality and ownership of your submission and linked content. Do not submit impersonation, misleading claims, unlawful offers, scams, malware, hate, harassment, threats, sexual exploitation or adult sexual content, or material that infringes another person’s privacy or intellectual property. Do not manipulate payments, visitor counts or rankings, interfere with the site, or use stolen payment details. Do not submit sensitive personal information.

You keep ownership of your content. You grant us a non-exclusive, worldwide, royalty-free permission to host, format and display the content and links solely to operate and promote your listing on OneUp, using our service providers. This permission ends when the listing is removed, except for limited backups, transaction evidence and legal recordkeeping. You must have permission from anyone whose personal information you submit.

6. Moderation and reports

We may hide or restrict a listing where we reasonably believe it breaches these terms, infringes rights, presents a security risk or involves a disputed or fraudulent payment. Urgent protective action may happen before notice. Where lawful and practical, we will explain the reason and allow correction or review. Contact support with the listing link, the concern and supporting information. Good-faith reports do not require a purchase.

We do not automatically forfeit all payments when content is removed. Any refund or deduction will reflect the service actually supplied, the reason for removal and applicable law. We may retain only a reasonable amount where legally justified. You can ask support to review a moderation or refund decision.

7. Third-party websites

Links take you to independently operated services. Their content, security, terms and transactions are controlled by their operators. Use your own judgment before sharing information or buying anything. Report suspicious listings so we can review them. This does not exclude responsibility the law places on us for our own acts or omissions.

8. Responsibility and limitations

Nothing in these terms excludes or limits liability for fraud or fraudulent misrepresentation, death or personal injury caused by negligence, or any liability or consumer right that cannot lawfully be excluded or limited. We remain responsible for providing the service with reasonable care and skill. Consumers retain their mandatory remedies and rights.

If you purchase for business purposes, and only to the extent permitted by applicable law, our total liability arising from a listing is limited to the greater of the amount paid for that listing and US$100. For business customers, we are not responsible for indirect or consequential loss, or loss of profit, revenue, anticipated savings or business opportunity. These limits do not apply to the non-excludable matters above and apply only where reasonable and enforceable. They do not limit a refund or remedy expressly promised here.

Business customers are responsible for third-party claims caused by their unlawful content or infringement of others’ rights, to the extent of their fault. They will reimburse reasonable, evidenced losses finally awarded or settled with their agreement, after notice and a fair opportunity to participate in the defence. This does not cover losses caused by our own breach, negligence or misconduct and does not apply to consumers.

9. Changes, complaints and law

The terms accepted at checkout govern that purchase. We may update terms for future purchases; changes do not remove existing rights or retroactively reduce the service purchased. If a provision is unenforceable, the remainder continues where lawful.

Contact the operator above first so we can try to resolve a concern. We aim to acknowledge requests within three business days. If the confirmed contracting operator is registered in England and Wales, English law governs and business disputes may be brought in its courts. Consumers retain mandatory protections and the right to bring proceedings in courts available under the law of their habitual residence. No clause requires a consumer to give up those rights.

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